Terms and Conditions

BOOKING TERMS AND CONDITIONS

Discounted Room Prices

Some One Living properties include a discounted rate or special offer. If this is displayed on the website you may be eligible to receive this discount.

Customers who book a room at a One Living property when a discount promotion is running may be eligible to receive the discounted rate.

Any discounts offered will be taken off your last payment of rent. However this will be displayed on the website as what the weekly rate would be with the discount taken into consideration.

One Living do not accept responsibility for any errors or incorrect information shown on any website that is not owned and operated by Homes for Students Ltd and as such, are not bound to honour any rates or information displayed on a third party website or social media where it differs from that shown on our own websites.

One Living do not accept responsibility for any vouchers, discounts, or incentives run by any website that is not owned and operated by Homes for Students Ltd and as such, are not bound to honour any incentives they may offer as part of their own marketing where it differs from that shown on our own websites.

Deferred Payment Policy

Rent is due 14 days before the contract start date if paying in instalments or on 1st August before the contract start date if paying in full in a single instalment, and rent must be paid before a student can move in to the property. It is very important that students communicate any difficulties meeting this obligation to the Property Manager as early as possible to prevent any issues.

If agreed by the Property Manager*, and providing the correct supporting evidence is supplied, students may be allowed to defer the first payment of rent to fit in with student loan schedules, for example.

If agreed, a minimum of 2 weeks’ rent* must be paid before the student moves in and any deferment of rent is subject to an admin fee of £50 to set up the deferred payment schedule which will also need to be paid before the student moves in.

We may conduct Sanctions, Politically Exposed Persons and other checks on all applicants, tenants, authorised residents, and guarantors

Reebooking Policy

Students who rebook their room are able to have their deposits transferred from one year to the next within the Deposit Protection Service. For more information please contact the Sales Team on +44 (0) 371 454 2441.

Conducting Checks

In accordance with the Sanctions and Anti-Money Laundering Act 2018, letting agents are obliged to sanctions check all applicants and guarantors against the UK’s official sanctions list. If a match is found, or even suspected, agents are legally required to report it to OFSI. We will conduct Sanctions, Politically Exposed Persons and other checks on all applicants, tenants, authorised residents, and guarantors, and making an application, moving into a property, or submitting information to support another person’s application as a guarantor confirms acceptance and grants permission to conduct these searches.

Promotion Terms and Conditions

Standard Promotion Terms and Conditions (the “Terms”)

The tenant must have a valid tenancy agreement of thirty (30) weeks or more (unless stated otherwise) and have paid the rent due under the tenancy agreement, without any outstanding rent or other sums due to us or the landlord to be eligible to receive any incentive or promotion. If there remains rent or other sums owing for the duration of the Promotion Payment Period, rendering the incentive or promotion unable to be paid during this Period, the incentive or promotion will lapse and it will not be paid.
Withdrawal from the tenancy agreement at any point invalidates all promotions and/or offers and any promotional credit paid, or value of goods given, may be recovered either through cash repayment or from the tenant’s deposit.
For a promotion, offer or other incentive to be valid, the tenant must have complied with all obligations set out in the tenancy agreement or otherwise.
In order for a promotion, offer or other incentive to be claimed, the relevant, valid, and correct promotional code must be entered by the tenant at the time of booking by either entering the code online or submitting the code to an authorised Homes for Students (“HFS”), Prestige Student Living (“PSL”), EVO Student (“EVO”), Essential Student Living (“ESL”), Urban Student Life (“USL”) and/or UKStudenthouses.com (“UKSH”) employee, who is taking the booking. HFS, PSL, EVO, ESL, USL and UKSH, as well as any other trading name or brand of HFS shall hereby be collectively referred to as HFS. A code submitted after the time of booking will not be valid. Incorrect codes submitted FOR ANY REASON will not be valid and will not be eligible for payment. HFS accepts no responsibility for codes not received by us or incorrectly input into the system by the tenant, HFS staff, agents, marketing channels or services, or by any other person or automated system. It is the responsibility of the tenant to ensure the code is correctly input.
If a promotion, offer or other incentive has been claimed and includes the payment of cashback or some other form of financial payment, it is the tenant’s responsibility to ensure the correct payment information is provided to HFS in order for HFS to complete the promotion, offer or other incentive and HFS has no liability for non-payment or non-delivery of any incentive, promotion and/or offer due to incorrect details being provided by the tenant. Any such payments sent to the incorrect bank account will not be recoverable and/or will be subject to a recovery fee. Payments will be made to UK bank accounts only, and it is the responsibility of the tenant to ensure they will have a UK bank account to receive any promotional payment. If no UK bank account is made available for payment before the end of the Promotion Payment Period, the incentive or promotion will lapse and it will not be paid.
HFS will use reasonable endeavours during the ‘Promotion Payment Period’ to reach the tenant to request information to allow it to make payment, fulfil the promotion or offer, or apply the discount, including UK bank account details if applicable. The Promotion Payment Period lasts 3 calendar months from the contract start date which created the eligibility for the promotion. If such information is not received before the end of the Promotion Payment Period following reasonable endeavours by HFS to obtain it, HFS reserves the right to issue an alternative, or withdraw the incentive, promotion and/or offer at its absolute discretion.
Promotions, offers, or other incentives are non-transferable.
Goods and vouchers issued by HFS have no value, are non-transferable and cannot be exchanged for cash or anything else.
The time between correctly accepting any promotion, offer or other incentive and it being credited to your account and/or delivered may vary. HFS shall not be liable for any delays in this regard or for any consequences of any delays, which may occur.
Promotions, offers and/or incentives cannot be used in conjunction with any other promotion, offer and/or other incentive. Attempting to use multiple promotions, offers and/or incentives may result in all promotions, offers and/or incentives being withdrawn.
All promotions, offers and/or incentives are subject to availability and HFS retains total discretion as to whether to honour a promotion, offer and/or incentive or not.
HFS reserves the right to amend the Terms, the parameters of any promotion, offer and/or incentive or to discontinue any and all promotions, offers and/or incentives at any time, without notice.
Claiming any promotion, offer and/or incentive, and/or inputting a promotional code, and/or requesting a promotional code to be input by someone else implies acceptance of the Terms.
Certain promotions, offers and/or incentives are unavailable at certain properties, in certain cities, or on certain room or contract types.
HFS has sole discretion to withhold or cancel the payment and/or delivery of any promotion, offer and/or incentive if the Terms have not been complied with, or for any other reason.

Amenities Terms and Conditions

Superfast Glide 1Gbps Internet Disclaimer

Wired Base Speed – 1Gbps speed

A Wireless Base Service providing up to 250Mbps*

*Wireless speeds are an up to speed and not limited to following dependencies on the environment of the user’s room including the number of devices connected, capability and usage of devices and avoidance of interference from outside factors.

WiFi Speeds

WiFi speed can be impacted by the time of day or number of users using the service at any one time.

Cancellation Terms and Conditions

Cancellation Policy

Our full termination policy is detailed for you within the booking section of our website. Please read it carefully and ensure that you fully understand it.

Our full termination policy is also available via our Homes for Students site’s Documents page.

Please read it carefully and ensure that you fully understand it.

You can cancel your booking up to 7 days after you accept your offer or pay your deposit (the Initial Cancellation Period), providing you have not already moved in to the property and we will refund your security deposit in full. Deposits will normally be refunded within 28 working days of cancellation, however our legal obligation as a landlord is to secure all deposits with a third party protection scheme. In the event that your deposit has already been sent to the protection scheme by the time you cancel your booking, your refund could take up to 60 days to be refunded due to the protection scheme’s processing period and your deposit refund will come directly from them – you will need your repayment ID which will be sent to you directly by the protection scheme. If the deposit has already been sent to the deposit protection scheme, unfortunately, we are unable to influence their processing time.

If you cancel your booking after the 7 day Initial Cancellation Period, you will remain liable for the weekly rent (for each and every week or part week) until we are able to re-let the room. If we are able to re-let the room we will release you from the agreement upon payment of a £50 variation of contract fee which we will recover by retaining part or all of your deposit. If you have paid a lower deposit amount, that’s the amount that will be retained.

Website Terms and Conditions

Photography and Images

The photography/images used to advertise a property on our website are typical of that property. Individual rooms may vary in layout and content may vary in layout and the contents within the rooms.

For new properties that are under construction, computer-generated images (CGI) may be used to represent what the property will look like when it is completed.

The furnishings shown in photography, images and videos may not always be representative of what is included in the rooms.

If you require more information about a property, please contact us above.